The Expert

The Expert's Guide to Customer Service,
Volume I and II

Isn't it Time You Improved Your Customer Service
and Customer Satisfaction?

What's in these Guides?

Some of the topics, issues, and questions addressed include:

Are you taking care of your employees?

Are you taking care of your customers?
Do you know your customers?
Do you measure customer churn?
Do you provide ongoing customer service skills training?
Do you know how to rub numbers together and check your productivity?

Is Presenteeism rampant in your organization?

The Most Important Metric to Gauge Your Customer Service Success (or Failure)

Are Your Employees Engaged?
Are you Managing or Parenting Your Staff?
Stirring Social Media into Your Support Channel Mix
Quality Customer Service Does Exist
From Satisfied to Loyal: The Human Path
Training Update and My 2 Cents Worth

First Call Resolution: Still #1 Driver

What Are Your Customer's Demographics?

Do You Know What a Bad Call Experience Costs You?

+ many formulas for you to utilize.

About The Author?

Rosanne D'Ausilio, PhD, an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.

Known as 'the practical champion of the human,' she authors 7 best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4^th ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards), How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, The Expert's Guide to Customer Service, Volume I and II, as well as her popular complimentary ‘tips’ newsletter on How To Kick Customer Service Up A Notch!

Rosanne is also a Certified Call Center Benchmarking Auditor through Purdue University's Center for Customer Driven Quality. This certification training focuses on the access and use of key performance data to help better understand benchmarking results so as to advise on practical solutions for improvement.

These Guides are immediately available for you in downloadable form.

They are regularly $19.97 each - but this special offer has them both for US$29.97 - act promptly as this offer can be withdrawn at any time. You read that correctly. Volume I and II are US$29.97.

What are People Saying?

The leading edge never felt so smooth and understandable. Author, speaker and thought leader, Rosanne D’Ausilio brings her unique brand of service-oriented insight to her work.
Rosanne chose the right name for her company: Human Technologies. She never forgets that people are at the heart of technical advancement and service excellence. Her professional integrity and perfectionist’s approach to problem solving have made her a resource people turn to for fresh thinking and practical solutions. She is seen by many as a Johnny Appleseed of best practices, spreading around her helpful hints, which grow and add value wherever they take root.

Bruce Belfiore,Chairman
www.BenchmarkPortal.com

If you're looking for someone with powerful information and strategies to help you then Rosanne is the one you absolutely "MUST" listen to! Never in my life have I met someone so candid and full of such integrity. Thank you Rosanne thank you for everything!

Matt Bacak.
Frontier Marketing Intl, LLC Atlanta, GA

Don't procrastinate. Act Now. Order your copies today for US $29.97. No shipping and handling -- this is a downloadable report. Just click on Add to Cart and it's on its way!

Any questions, please contact me at rosanne@human-technologies.com

© 2011 Customer-Service-Expert.com
Division of Human Technologies Global, Inc.
3405 Morgan Drive - Carmel, NY 10512
845/222-2455 - fax 928/223-6165

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